JDWebDesigns™
2 George Place, Peebles, EH45 8DW
Scottish Borders, Scotland, United Kingdom
Email: jason@jdwebdesigns.com
JDWebDesigns is a trading name operated as a sole trader in Scotland.
Flexible Month-to-Month Service
This agreement covers the £35/month care plan service. The care plan runs on a month-to-month basis with no 12-month minimum. Cancel anytime with 30 days written notice. Website hosting and domain renewals are included in the care plan. If you cancel, your site will be taken offline unless you arrange alternative hosting, and the domain will be transferred to your own registrar account.
1. SERVICE DESCRIPTION
Monthly Care Plan: £35/month
The Service Provider agrees to provide the following monthly services:
Core Services (All Clients):
- Website hosting
- Domain renewal and DNS management (while on Care Plan)
- SEO monitoring and monthly tweaks
- Google Search Console checks
- Performance and speed checks
- Fix anything that breaks (forms, layout, errors, compatibility)
- Mobile and browser compatibility checks
- Monthly analytics report (website traffic, visitor data, key trends)
- Priority 48-hour response time
- General advice and ongoing support
- Response to urgent website problems
Content Updates (Up to 5 per month — clients WITHOUT an Admin Panel add-on):
- Text content updates (headings, paragraphs, descriptions)
- Image uploads and replacements
- Price or service information updates
- Contact information changes
- Opening hours updates
- Blog post uploads (if applicable)
- News or announcements updates
- Menu or product listing updates
Clients WITH an Admin Panel add-on (£75 one-off): Content changes (images, text, prices, etc.) are managed by the client directly via their Admin Panel. This Care Plan covers SEO monitoring, technical support, and performance — not content updates.
What Counts as “One Update” (where applicable):
- Changing text on a single page = 1 update
- Swapping/adding 1-3 images = 1 update
- Adding a blog post = 1 update
- Updating contact details across entire site = 1 update
- Small formatting tweaks on one page = 1 update
What's NOT Included:
- Major design changes or redesigns
- New page creation
- New feature development
- E-commerce functionality (not included in standard £35/month plan — e-commerce clients require the £50/month E-Commerce Care Plan; shop builds are priced on request)
- Database work
- Social media management
- Content writing (you provide the content)
- Issues caused by third-party plugins or hosting
- Website migrations or major restructuring
- More than 5 content updates per month (where applicable)
- Emergency weekend/holiday support
Additional Updates (where applicable):
If you need more than 5 updates in a month:
- Additional updates: £8 per update
- You will be notified before exceeding the 5-update limit
- Additional charges will be added to next month's invoice
E-COMMERCE CARE PLAN (£50/month)
Clients on the e-commerce care plan (£50/month) receive all standard care plan services plus the following:
What's Included (E-Commerce):
- All standard care plan services (hosting, domain renewals, SSL, security, analytics, support)
- Product management — up to 10 product updates per month (add, edit, or remove products)
- Payment system monitoring (Stripe & Snipcart uptime and functionality checks)
- Shop performance monitoring (checkout speed, cart functionality)
- Monthly shop analytics report (sales, top products, abandoned carts)
- Priority support for shop issues (checkout problems fixed same/next business day)
What Counts as One Product Update:
- Adding a new product (name, price, description, image) = 1 update
- Changing a product price = 1 update
- Swapping a product image = 1 update
- Editing a product description = 1 update
- Removing a product = 1 update
What's NOT Included (E-Commerce):
- More than 10 product updates per month
- Major shop redesigns or new e-commerce features
- Snipcart or Stripe account management (client owns these accounts)
- Order fulfilment or customer service
- Emergency weekend/holiday support
Additional Product Updates (beyond 10/month):
- Additional product updates: £8 per update
- You will be notified before exceeding the 10-update limit
- Additional charges added to next month's invoice
2. PAYMENT TERMS
- Monthly Fee: £35 per month
- Payment Method: Automated monthly direct debit via GoCardless, or by card via Stripe — invoiced through Zoho Books
- Billing Cycle: Monthly from your sign-up date — payments collected on the same date each month
- Invoice: Invoice will be sent on your monthly billing date
- First Payment: £35 (full month charge from sign-up date). Subsequent payments collected on the same date each month thereafter.
- Ongoing Payments: £35 on your monthly billing date thereafter
- Failed Payments: 7-day grace period, then service suspension (£15 reactivation fee)
3. CANCELLATION POLICY
Month-to-Month Service - Cancel Anytime
The care plan runs on a flexible month-to-month basis with no 12-month minimum. You can cancel anytime with 30 days written notice. No long-term contracts, no cancellation fees. If you cancel, you must arrange alternative hosting or your site will go offline.
Consumer cooling-off (where you are a consumer)
If you are a consumer (an individual buying the Care Plan for personal use, not for your business), you have a 14-day cooling-off period from the date of contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
- To cancel during cooling-off, email jason@jdwebdesigns.com with a clear statement that you wish to cancel
- If you ask for the Care Plan to start within the 14 days, you must give express written consent and accept that you may lose the right to cancel once the service has been fully performed
- If you cancel during cooling-off after service has started with your consent, a proportionate charge may apply for the service already provided
Business clients are not entitled to that statutory cooling-off right. After any cooling-off period ends (or where it does not apply), the 30-day notice rules below apply.
How to Cancel:
- Send 30 days written notice to jason@jdwebdesigns.com
- Service continues through the 30-day notice period
- No cancellation fees at any time
- No refunds for partial months or unused updates after any applicable cooling-off period
- Final payment covers your last month of service
What Happens When You Cancel:
- You retain full ownership of your website files and content
- Your website hosting will end - your site will go offline unless you arrange alternative hosting
- Domain will be transferred to your own registrar account at no extra cost
- Monthly reports, SEO monitoring, and support end after notice period
- You're responsible for your own hosting, domain renewals, and maintenance going forward
- All completed work remains yours
4. HOW TO REQUEST UPDATES
Submit Update Requests:
Include in Your Request:
- Page/section to be updated
- Clear description of changes needed
- New content/text/images attached
- Any specific formatting requirements
Response Times:
- Initial response: Within 1 business day
- Simple updates: 2-3 business days
- Complex updates: Within 5 business days
- Urgent issues: Same-day or next-day response
5. CUSTOMER RESPONSIBILITIES
You Are Responsible For:
- Providing clear, accurate content for updates
- Ensuring you own or have permission for all content provided
- Responding to queries within 3 business days
- Reviewing completed updates within 48 hours
- Taking over domain and hosting management if you cancel the care plan
6. LIMITATIONS
Service Provider is NOT Responsible For:
- Hosting provider downtime or issues
- Domain expiration or DNS problems
- Third-party plugin failures
- Email delivery issues
- Website performance issues caused by hosting limitations
- Security breaches caused by weak passwords
- Content accuracy or legal compliance
Emergency Support:
- Basic emergency support included for critical issues
- Weekend/holiday support limited to critical issues only
- Extended emergency work may be billed separately
7. LIABILITY
Liability Cap: Total liability shall not exceed 3 months of service fees (£105)
Not Liable For:
- Lost profits, revenue, or business opportunities
- Loss of data (ensure you maintain backups)
- Indirect or consequential damages
- Issues caused by third-party services
Statutory Rights: Nothing excludes liability for death, personal injury, fraud, or any liability that cannot be excluded under UK law.
8. DATA PROTECTION & CONFIDENTIALITY
- All customer information treated as confidential
- Compliance with UK GDPR and Data Protection Act 2018
- Customer data used only for providing these services
- Full Privacy Policy: https://jdwebdesigns.com/privacy.html
Your Website Data:
- YOU are responsible for GDPR compliance on your website
- YOU are the data controller for user data collected via your website
9. INTELLECTUAL PROPERTY
- You retain ownership of your website and all content
- Updates and modifications become part of your website
- Service Provider retains rights to general frameworks and tools
10. GENERAL TERMS
- Governing Law: This agreement is governed by Scots law
- Jurisdiction (business clients): Exclusive jurisdiction of the Scottish courts
- Jurisdiction (consumers): You may bring proceedings in the Scottish courts or in the courts of the part of the United Kingdom where you live. Nothing here affects your statutory consumer rights
- Amendments: Changes must be in writing (email acceptable)
- Force Majeure: Not liable for delays caused by circumstances beyond control
Dispute Resolution:
- Contact via any of our communication channels for informal resolution:
- Formal disputes are resolved under Scots law, with jurisdiction as set out above
11. ACCEPTANCE
By subscribing to this service and making payment, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.
12. HOSTED WEBSITES
This section applies where your website is hosted on JDWebDesigns' server as part of this Care Plan.
- Hosting included: Where agreed, website hosting is included within the £35/month fee — no separate hosting account is required
- Domain renewals included: While you remain on Care Plan, domain renewal and DNS management are included. First domain registration is part of the website build
- On cancellation: Your complete website files will be packaged and made available to you within 14 days of the cancellation date. The domain will be transferred to your own registrar account at no extra cost
- Site removal: Your website will be removed from JDWebDesigns' server 30 days after the cancellation date
- After handover: JDWebDesigns accepts no responsibility for your website after files have been handed over
- Your responsibility: You are responsible for arranging your own hosting (and domain renewals after transfer) before or after handover if you wish your website to remain live
- Failed payments: If monthly payment fails and is not resolved within 7 days, the website may be suspended until payment is received
© 2026 JDWebDesigns™ by Jason. All rights reserved.
This agreement is governed by Scots law. Business clients: exclusive jurisdiction of the Scottish courts. Consumer clients: Scottish courts or the courts where you live in the UK.